We do not refund orders unless there has been an error in the order process or that a duplicate order has been placed. We do not refund orders once the order has been accepted, nor do we refund based on late or failed deliveries but we guarantee, if the address is correct, to re-send any product as soon as practicably possible.
The order status in the Flowers.gr system is hand operated and updated once a week. It is mostly for practical reasons if the order is being received properly by our order reception office.
If a floral delivery is refused by the recipient for any reason then Flowers.gr will not be liable to refund or replace the item. Flowers.gr will however try to resolve the matter with the person who ordered the flowers. The contract of sale is between Flowers.gr and the customer who ordered the flowers. Flowers.gr will not enter into any discussions regarding this unlikely sequence of events unless written correspondence is received. Please follow the link to find our address or e-mail.
Flowers.gr does not deliver to PO Box numbers and cannot deliver to incomplete addresses. Flowers.gr cannot be held liable for incorrect recipient`s addresses. Please make sure that all addresses including postcodes/areas are complete and correct,whilst every effort is made to make deliveries when requested and prevent delivery requests
Flowers.gr aim to be the best supplier of floral products and sundries. If you are unhappy with your purchase then please notify us within 3 days of receipt and we will attempt to remedy the situation as soon as is practically possible. All bouquets, gift arrangements and champagne are hand delivered, the actual time of delivery cannot be guaranteed unless it is for a funeral or a wedding. In the event that your flowers are not received, please contact us within 3 days after the expected delivery date and we can then replace your flowers as soon as is practically possible. Please make sure that the recipient will be at the address for sometime after the expected delivery date as if the recipient no longer stays or resides at the address where delivery has failed we will not be able to refund on the basis that the recipient is no longer there though we will be able to re-send the flowers as part of our guarantee.
for such dates such as public holidays, Flowers.gr cannot be held responsible for delayed deliveries due to factors such as public holidays and factors within and beyond our control and will endeavour to deliver either before or after dates requested or as soon as is practicably possible.
In the event of the recipient not being at the address at the time of delivery, the delivery driver will endeavour to find a close neighbour to accept the flowers and leave a card informing the intended recipient as to the location. On occasion the flowers will be left in a secure area at the address. If there is no-one at the address then they will leave a card telling you that they have taken the delivery to the nearest sorting office.
As fresh flowers are a living product there are occasions that a particular flower may be unavailable. Whilst every effort is made to source the product sometimes we are physically unable to use a particular flower. All floral gifts are subject to availability and stringent quality checks. Flowers.gr reserves the right to send a similar floral gift or product of equal or greater value as and when necessary.
In some cases or far away orders we might need to charge extra transportation costs and / or minimumm flowers cost. For the above reasons we will contact the customer , have an answer - agreement on sending or not the order and then we will act for the order, according to our customer's will
